TRAINING MATERIALS

Certain training materials are available in Spanish. Look for the 🌐 icon and select your preferred language as Spanish from the top menu to view translated versions.

Account Activation

Understanding the DMC Portal
DMC Portal Activation 🌐

DirectMyCare Portal

Attendant Materials
Adding Time in DMC 🌐
How to Read the Legend 🌐
Shift Corrections in DMC 🌐
DMC Portal Navigation 🌐
Resetting your Password 🌐
Suspended Shifts
Accessing Reports 🌐
Veteran Materials
DMC Portal Navigation 🌐
Approving Time 🌐
Resetting your Password 🌐
How to Read the Legend 🌐

Email

How to Create an Email Address 🌐
How to Access Secure Email 🌐

Pay Information

ADP Registration 🌐
Navigating ADP.com 🌐
Wisely Card Poster
Wisely Self Service FAQs
Wisely Paper Check Information
Wisely Check Bank Partners Map
DRCOG Paid Leave FAQ

Need more help?

I want to enroll or help my Participant enroll in services.

Review eligibility requirements or contact your local VA office.

I want to hire an Attendant/Caregiver.

If you have questions about hiring an Attendant/Caregiver, please call our CDCO team Monday-Friday, 8am-5pm, at 833-494-2710.

I want to enroll as an Attendant/ Caregiver.

If you have questions about becoming an Attendant/Caregiver, please call our CDCO team Monday-Friday, 8am-5pm, at 833-494-2710.

Will the holidays affect my pay?

Please review the Payroll Calendar for pay periods. Ask your bank about holiday schedules.

When will I be paid/when is my next pay date?

Please review the Payroll Calendar for pay periods.

How can I access my pay stub or W-2? 

Pay stubs, pay history, and W-2s are available on ADP.

Where can I find my paid leave accrual amount? 

Paid leave accrual amount is located on your pay stub, which is available on ADP.

How does paid leave accrue?

Attendants/Caregivers accrue one hour of paid leave for every 30 hours worked.

How much paid leave can I earn and use in a year?

Attendants/Caregivers can earn and use up to 48 hours per calendar year.

I'm a Veteran/Authorized Representative.

I'm an Attendant/Caregiver.

Where can I find Vendor information?

Visit the Vendor section of our Forms page to find Vendor payment information.