TRAINING MATERIALS

Certain training materials are available in Spanish. Look for the 🌐 icon and select your preferred language as Spanish from the top menu to view translated versions.

Account Activation

Understanding the DMC Portal
DMC Portal Activation 🌐

DirectMyCare Portal

Attendant Materials
Adding Time in DMC 🌐
How to Read the Legend 🌐
Shift Corrections in DMC 🌐
DMC Portal Navigation 🌐
Resetting your Password 🌐
Suspended Shifts
Accessing Reports 🌐
Viewing Time Entries in DMC 🌐
Veteran Materials
DMC Portal Navigation 🌐
Approving Time 🌐
Resetting your Password 🌐
How to Read the Legend 🌐
Viewing Time Entries in DMC 🌐

Email

How to Create an Email Address 🌐
How to Access Secure Email 🌐

Pay Information

ADP Registration 🌐
Navigating ADP.com 🌐
Wisely Card Poster
Wisely Self Service FAQs
Wisely Paper Check Information
Wisely Check Bank Partners Map
DRCOG Paid Leave FAQ

Need more help?

I want to enroll or help my Participant enroll in services.

Review eligibility requirements or contact your local VA office.

I want to hire an Attendant/Caregiver.

If you have questions about hiring an Attendant/Caregiver, please call our CDCO team Monday-Friday, 8am-5pm, at 833-494-2710.

I want to enroll as an Attendant/ Caregiver.

If you have questions about becoming an Attendant/Caregiver, please call our CDCO team Monday-Friday, 8am-5pm, at 833-494-2710.

Will the holidays affect my pay?

Please review the Payroll Calendar for pay periods. Ask your bank about holiday schedules.

When will I be paid/when is my next pay date?

Please review the Payroll Calendar for pay periods.

How can I access my pay stub or W-2? 

Pay stubs, pay history, and W-2s are available on ADP.

Where can I find my paid leave accrual amount? 

Paid leave accrual amount is located on your pay stub, which is available on ADP.
Create your own user feedback survey

How does paid leave accrue?

Attendants/Caregivers accrue one hour of paid leave for every 30 hours worked.

How much paid leave can I earn and use in a year?

Attendants/Caregivers can earn and use up to 48 hours per calendar year.

I'm a Veteran/Authorized Representative.

I'm an Attendant/Caregiver.

Where can I find Vendor information?

Visit the Vendor section of our Forms page to find Vendor payment information.